TL;DR: Request a reschedule or cancellation from the More tab in the mobile app, or click into an appointment at portal.village.health.
Overview
If you need to reschedule or cancel an upcoming appointment, you can request this from the Village mobile app or web portal. Your provider will be notified of your request.
From the mobile app
Open Village and tap the More tab.
Select Appointments.
Tap the specific appointment you want to change.
Select Request Reschedule or Request Cancellation.
From the web portal
Go to portal.village.health and log in.
Click the Appointments tab.
Click into the specific appointment you want to change.
Select Request Reschedule or Request Cancellation.
What happens next
Your provider will receive your request and can confirm the change or reach out to coordinate a new time.
Frequently asked questions
How much notice should I give?
We recommend requesting changes as early as possible so your provider can adjust their schedule.
Will I be charged for a cancelled appointment?
Cancellation policies vary by provider. Contact your provider or Village support if you have questions about fees.
Can I reschedule recurring appointments?
Yes. Each appointment can be rescheduled individually from the Appointments screen.