TL;DR: Vera is Village's AI practice assistant that handles documentation, billing, scheduling, and patient communication — connected to your practice data and able to take action on your behalf.
Overview
Village includes Vera, an AI assistant that powers the back office for your practice — from documentation and billing to scheduling, insurance, and patient communication.
Unlike typical tools that help you write or organize information, Vera is connected to your practice data including your patients, sessions, schedule, and billing, and can take action on your behalf. That means instead of navigating systems and completing tasks manually, you can simply tell Vera what you need — and Vera handles it.
What makes Vera different
Vera knows your practice
Vera is already connected to patients, sessions, billing, insurance, and schedule so there is no copying, pasting, or re-explaining context needed. Vera also works across individual providers or entire practices.
Vera takes action — not just notes
Vera writes progress reports and creates goals in the system; generates billing statements and sends them; and runs benefits checks, updates schedules, surfaces insights. Vera is not just a note taking tool — Vera is an execution layer that replaces the operational burden in your practice.
Vera works across your entire practice
Vera covers documentation, billing, scheduling, insurance, outreach, referrals, and analytics. Vera replaces multiple tools for solo providers and acts as an operational layer for practice owners.
Vera supports real care coordination
Vera pulls insights across providers and disciplines, synthesizes progress across OT, PT, SLP, etc, and helps keep care aligned without extra coordination burden.
Vera gets more useful over time
Vera learns from your practice data (sessions, notes, billing patterns) so Vera becomes more context-aware with every interaction and can scale from solo provider to multi-provider practice.
What you can actually do with Vera
For any provider:
"Write a progress report for Aiden based on the last 3 months"
"Create a billing statement for the Rivera family and send it"
"Run a benefits check for my new intake"
"Which patients haven't been seen in 30 days?"
For practice owners:
"How much do I owe each provider for the last two weeks?"
"Which patients across my practice haven't been seen in 60 days?"
"Show me my top providers by appointment volume"
Data security
Vera is built directly into Village's secure environment so there is no need to scrub PHI or work around compliance. Vera is a safe and privately secure alternative to using tools like ChatGPT or Claude for clinical work.
HIPAA compliant — All data is processed through HIPAA-compliant infrastructure with BAA coverage
No training on your data — Patient data is never used to train AI models
Encryption — Data is encrypted in transit and at rest
Access controls — Vera only sees data you're authorized to access (your patients, your practice)
Frequently asked questions
How do I access Vera?
Vera is available directly within Village. Look for the chat interface or Vera icon in your dashboard.
Is Vera HIPAA compliant?
Yes. All data is processed through HIPAA-compliant infrastructure with BAA coverage. Patient data is never used to train AI models.
Can Vera help with multiple patients at once?
Yes. Vera can work across your entire caseload or practice — for example, identifying all patients who haven't been seen in 30 days.