TL;DR: Reopening a signed session requires admin or higher permissions. Go to the appointment, click Reopen Session, and edit from there. If you don't have permissions, contact your org admin or email [email protected].
Overview
Once a session is signed and completed, reopening it to edit notes requires admin-level permissions on your organization account.
If you have admin permissions
Go to the appointment you need to edit.
Click Reopen Session.
Edit the notes as needed.
Sign and complete the session again when finished.
If you don't have admin permissions
You will need to contact an admin for your organization to reopen the session on your behalf.
If you're unsure who your admin is or need help, email [email protected] and the Village team will assist you.
Frequently asked questions
Why do I need admin permissions?
Signed notes are part of the clinical record. Admin permissions ensure proper oversight when modifying completed documentation.
How do I know if I have admin permissions?
If you see the Reopen Session option on a completed appointment, you have the required permissions.
Can I request admin permissions?
Contact your organization's admin or email [email protected] to discuss permission levels.