TL;DR: Patient intakes typically take 1–3 business days, and you can check the Appointment Readiness section in your Village portal to see real-time progress and know when a patient is ready to be seen.

After a family is matched with you through Village, there's a brief intake process before you can see them. This article explains what to expect, how long it typically takes, and how to check when a patient is ready for their first session.

Most intakes are completed within 1–3 business days. The timeline depends on a few factors:

Village's care team works to move things along as quickly as possible, and families receive reminders to complete any outstanding items.

You can check the status of any patient's intake in real time:

The Appointment Readiness section shows real-time progress on intake steps and clearly indicates when the patient is ready for you to schedule their first session.

The Appointment Readiness section tracks key intake milestones, such as:

Once all items are complete, the status will update to show the patient is ready to be seen.

What if intake is taking longer than expected?
If an intake seems delayed, check the Appointment Readiness section to see which steps are still pending. You can also reach out to the Village care team for assistance.

Can I start scheduling before intake is fully complete?
You'll need to wait until the Appointment Readiness section shows the patient is ready. This ensures all necessary paperwork, insurance verification, and consents are in place before the first session.