TL;DR: Define the geographic areas where you accept clients by drawing custom service areas on a map in your Village profile.
Overview
Your service area tells Village where you're available to see families. When caregivers search for providers, Village uses your service area to show you as a match for families in those locations. You can create multiple service areas and name them (e.g., "West LA" or "Orange County").
How to update your service area
Log in to your Village provider portal at portal.village.health.
Click My Profile in the navigation menu at the bottom-left hand corner of the screen.
Select the Profile Bio tab
Scroll down to the Service Area section
Click Add Area
Click on the map to draw points that outline your service area
Name your area (optional but recommended)
Click Save to confirm your changes
Tips
You can create multiple service areas if you serve different regions
Be as specific as you'd like — draw around neighborhoods, cities, or broader regions
The more accurate your service area, the better your family matches will be
FAQ
Can I have multiple service areas?
Yes! Click Add Area again to create additional zones. This is helpful if you serve non-contiguous areas.
What if I only do telehealth?
You won't need to create a service area. Service areas inform matches for in-person care.
How do I remove a service area?
Go to the Service Area section in your Profile Bio tab and click the delete icon next to the area you want to remove.